The car was too old, with 89,000 miles. The service was okay.

Very satisfied, very accommodating.

Rented for 12 days, the car was in good condition, the staff communicated promptly and had a good attitude.

I used to always rent from Budget or Avis, but often had to wait in long lines and the car model was unknown, which isn't very friendly for people who aren't good at driving! The specified model option here is excellent. It was my first time driving an X5, and it felt very smooth.

The pickup instructions were unclear, the BUS had changed routes without updates, and even though we were notified in advance and arrived before closing time, the process was fully self-service with no staff on site. The car was old with poor condition, the key battery was dead, and the car had scratches and dents.