The customer service was extremely rude this time

They require a credit card deposit of 9000, which is absolutely unreasonable. Plus, it takes 30 days after returning the car to get the deposit back. Unbelievable!

I had been following this rental car company for a while, thinking I had found a good platform for overseas car rentals. I had rented cars through apps abroad before, but this was the worst service experience I've encountered. I forgot about my reservation on the rental day, and nobody contacted me the entire day. When I finally remembered around the return time and called customer service, they told me to contact the store. The store then told me to contact customer service. Ultimately, neither took responsibility, and they said they had no obligation to remind me about the reservation. This was just a case where I paid but didn't pick up the car. I can't imagine what would happen if there were an accident or collision in a foreign country where I'm unfamiliar with the surroundings. With this kind of problem-solving attitude and approach from the rental company, what could I do? I decided to just consider it a loss and uninstalled the rental app. I advise everyone to use a reliable platform for overseas rentals to avoid finding yourself in a situation with no one to help in case of an emergency.

The car broke down in the middle of the journey. The numbers given on the envelope and the rental agreement weren't working. After calling emergency number, the insurance company asked for some insurance contract number which wasn't provided. We were left in the middle of nowhere without any help. After trying hundreds of times, was able to reach a number of Europcar who took her own sweet time and sent a mechanic after two hours. By that time, we were able to locate a guy on our own and paid 500 THB from our pocket. Despite the whole incident and reporting this at front desk after dropping off keys and at the customer service number, nobody has still called. Most apathetic customer services out there definitely. Highly recommend not to take chances with Europcar.

You could return the deposit (excess) quicker than one month. I pre-paid $200 (car and insurance) then you took another $400 off me ... which I was told will take a month to get back to me. This is unacceptable - you are fast to take and slow to return. Just not good enough, Europcar and Easyrentcars.