Europcar - SOFITEL BANGKOK SUKHUMVIT Information, Car hire Instructions & Policies

Like: New Car

You could return the deposit (excess) quicker than one month. I pre-paid $200 (car and insurance) then you took another $400 off me ... which I was told will take a month to get back to me. This is unacceptable - you are fast to take and slow to return. Just not good enough, Europcar and Easyrentcars.

I think this have some problem on air conditioner because it’s alway have some wind but not cold. I must turn maximum on every position but it doesn’t improve.

Car was clean inside but a bit scratch up on the outside, staff wasn't able to solve the car audio system problem, had to search on Google for solution.

The car broke down in the middle of the journey. The numbers given on the envelope and the rental agreement weren't working. After calling emergency number, the insurance company asked for some insurance contract number which wasn't provided. We were left in the middle of nowhere without any help. After trying hundreds of times, was able to reach a number of Europcar who took her own sweet time and sent a mechanic after two hours. By that time, we were able to locate a guy on our own and paid 500 THB from our pocket. Despite the whole incident and reporting this at front desk after dropping off keys and at the customer service number, nobody has still called. Most apathetic customer services out there definitely. Highly recommend not to take chances with Europcar.

Dropping off instructions were non existent and no-one in parking area. Had to go to desk in hotel lobby then wait for someone to check the car.

また借ります

Accused me of causing vehicle damage and deducted money without listening to my explanation, with a very bad attitude!

I ordered on the 8th and expected the car delivery at 21:00 on the 9th. Before placing the order, I called and specified door-to-door delivery. The customer service asked me to place the order online, so I paid the full amount of 514 RMB. I confirmed the delivery address twice while ordering. On the 9th, I landed and waited at the hotel until 21:00 without any contact. Then I called customer service, and they informed me:

I had been following this rental car company for a while, thinking I had found a good platform for overseas car rentals. I had rented cars through apps abroad before, but this was the worst service experience I've encountered. I forgot about my reservation on the rental day, and nobody contacted me the entire day. When I finally remembered around the return time and called customer service, they told me to contact the store. The store then told me to contact customer service. Ultimately, neither took responsibility, and they said they had no obligation to remind me about the reservation. This was just a case where I paid but didn't pick up the car. I can't imagine what would happen if there were an accident or collision in a foreign country where I'm unfamiliar with the surroundings. With this kind of problem-solving attitude and approach from the rental company, what could I do? I decided to just consider it a loss and uninstalled the rental app. I advise everyone to use a reliable platform for overseas rentals to avoid finding yourself in a situation with no one to help in case of an emergency.

Easy to find, staff speak English, no communication barriers, good attitude, good car condition, very satisfied

They require a credit card deposit of 9000, which is absolutely unreasonable. Plus, it takes 30 days after returning the car to get the deposit back. Unbelievable!

The customer service was extremely rude this time

Almost no Chinese service. Delaying return or extending one more day was difficult to communicate, and we had to follow the store's rules, which were expensive. The car's condition was acceptable.

Very satisfied

The return staff were very professional.

They used something similar to domestic ETC, and charged me 993 THB for a toll fee of 30 THB. This is simply outrageous and they were very rude. Communication was futile. Additionally, I booked an Innova, but when I arrived to pick up the car, they told me it wasn't available and gave me a Fortuner instead. Given that I was abroad, I didn't have time to argue with them and it disrupted my itinerary. It was a disappointing experience.

Decent service.

Excellent service