Great Car for Amount Paid

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

The line for picking up the car was way too long. I had an appointment to pick up the car at 9:40 PM, but I didn't get it until 1 AM, wasting an entire day's rental fee. The airport shuttle is also very scarce compared to other rental companies that have shuttles every 10 minutes. We waited for an hour before one came.

The rental company added extra charges

Car reserved unavailable. Substituted with car with reduced luggage capacity. Was told if I didn't take their extra insurance (US$103) police would seize the car and leave me stranded if I was stopped by them for any reason. Advantage employee at counter lied to me and ripped us off. Never again!

You should not facilitate bookings at companies that employ dishonest cheats at the counter.

Worst rental