We were given a very new Audi A6 with a 4.0 diesel engine. It had great power and was very comfortable to ride in. Extremely satisfied.

The staff were quite friendly and didn't push insurance sales. The car I received had quite a few scratches, but the staff made special notes and said not to worry about them. Returning the car went smoothly, and the deposit was quickly released within three or four days.

The service was excellent; just presented all the necessary pick-up documents, and everything went smoothly. There was no aggressive insurance upselling, and the car I got was upgraded to an SUV. It was a 10-month-old car with over 20,000 kilometers on it, but it was in great condition. When returning the car, I had it washed nearby for just 30Dh, and the staff were very courteous. Everything went smoothly. The only downside was that adding an additional driver was a bit expensive, costing an extra 800Dh. The credit card deposit taken at pick-up was fully refunded 10 days after returning the car.

Charged over 4000 more for full insurance, terrible

I have previously rented cars from Sixt, Budget, and Hertz, and had excellent experiences. However, renting from Europcar this October was frustrating twice. In February, I rented Europcar vehicles through a rental company at Madrid Airport in Spain and at Tangier Airport in Morocco, with a super full insurance and fully paid upfront. On October 6th, when I arrived at Tangier Airport in Morocco to pick up the car, the Europcar staff did not acknowledge the rental company or the super full insurance. He demanded that I: 1. Purchase additional insurance, otherwise, I would be responsible for any damages. I firmly refused. 2. Pay a deposit of 24,000 dirhams (approximately 2,400 euros) or I could not take the car. I had no choice but to pay the 2,400 euros with my credit card!! I faced the same situation at Madrid Airport in Spain. Will I dare to use Europcar again in the future?!