The overall experience was great. The counter staff at Phuket airport were quick polite and very friendly. If you are going for a car rental you can easily go with Yesaway without any doubts.
About QEEQ:10.0/10
Easy website and detailed. I went for full insurance. Better to be safe. Great rates and the best rates.
Objectively speaking, their communication with us before picking up the car was prompt and detailed. They added us on WeChat and explained the pick-up details clearly, which was very satisfactory. However, their response when an issue arose was terrible. We had purchased full insurance, but on the morning we were to return the car and catch our flight, the car wouldn't start! Note that we hadn't used the car the day before and had specifically checked all the lights and everything when we parked it. The most likely cause was a dead battery! Of course, we didn't have proof that the lights were turned off. What I want to point out is that when this issue occurred, we immediately contacted the rental company for help, but the insurance company's personnel never showed up. Due to our urgency to catch the flight, after waiting for an hour and negotiating with the rental company's customer service, we decided to leave the car and take a taxi to the airport, which cost us an additional 2547 for roadside assistance. We had no choice because we were in a hurry. It turns out, the insurance company personnel who supposedly were coming an hour earlier, hadn't even left by the time we took the taxi! I was really furious. We wasted an hour waiting, nearly missed our flight, and still had to pay for roadside assistance. The whole point of having full insurance is lost. Their handling of the situation was utterly disappointing.
They promised a new car, but I got one with 23,000 kilometers on it and visible collision damage. The rear bumper was almost falling off, and there were mold stains on the interior roof. It was a very bad experience, possibly the worst I've had with a rental car. The condition was worse than those in my own country. Very disappointing. See photos.
staff is nice but not up to the professional standard
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
An excellent and easy experience.
Relevant Reviews on YESAWAY Phuket Airport
Amy Jordan
-
-
-
-
View more >Nora Keats
-
-
-
-
View more >Jonathan Sawyer
-
-
-
-
View more >Dorothy Hansom
-
-
-
-
View more >Satayu Pattarakijkus
-
-
-
-
View more >