An excellent and easy experience.

The service staff were excellent.

When I rented the car, they told me to contact Yesaway staff on WeChat before returning the car to get the location of a gas station near the airport, so I could make sure the tank was full. On the day of return, no one replied to my WeChat messages. Although they knew my return time was 10 PM, they never informed me that the gas station near the airport closed at 9 PM. I ended up driving around in vain and had to pay an additional fee.

Very satisfied with the service attitude, deserves praise.

I've been traveling around Thailand for 5 years and rented cars more than 6 times, and this trip was especially disappointing. First: On the 4th day of this 13-day rental, the car wouldn't start due to a battery issue. After calling customer service, we were told roadside assistance would arrive in an hour. Two hours later, no one had arrived. We contacted them again, and they responded that the assistance couldn't find us and went back. How is that possible when it's a 50-minute drive from Phuket Town to Patong? 1. They didn't call my Thai number, Chinese number, or contact me on WeChat. 2. Are they stupid? 3. They probably didn't even leave. 4. They're just lying! After more than 3 hours, the roadside assistance finally arrived on a motorcycle with a power bank! When that didn't work, they called for a tow truck, which took another hour! By the time we got home, it was already late at night, and the four of us, including two elderly and two children, were waiting on the roadside for hours! Two days later, the same problem occurred again, and it took another 3 hours to resolve! I requested a car or battery replacement. They eventually agreed to replace the battery. Finally, someone came to replace the battery, but they brought a larger battery that couldn't be properly fitted, making it unsafe! The next morning at 10 AM, they replaced it with a compatible battery, which then worked fine, but it delayed my schedule and ruined my mood! Second: Regarding the service, the supplier claimed the battery issue was because Chinese renters don't turn off the lights, which is not only discriminatory but also unprofessional. If Zuzuche doesn't take strict action against this company, I'll be the first to delete you!

The car condition are good, easy to fond the booth and staffs are very friendly.. easy to get contact with the staff via wechat.. very helpful..