Average

Satisfied

Pickup and drop-off were very convenient

When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.

The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.