I don't understand why after completing the paperwork, we had to wait for someone to bring us the car. When I asked, someone checked and said only a Kia Stinger was available. Further inquiries were met with impatience.

The car rental service was pretty good.

They knew we had bought all the insurances back home but still pushed their local insurance on us! We said we already paid the deposit, but they claimed they didn't see it. In the end, we had to buy their so-called full insurance out of fear, even though we had already paid over a thousand as a deposit on the car rental website! Terrible!! Garbage!!

The car had low tire pressure and a weak car key battery, which required local repairs and wasted a day. Overall, the experience was just average.

The registration at the airport was not bad, but the return experience at Luton Airport was terrible. There were barely noticeable scratches on the tire (scratches that no one would normally pay attention to and definitely wouldn't be checked during the rental process). Yet, they made me pay for the tire.