Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.
“Easy process to rent a car and helps u save some money too”
About Thrifty:10.0/10
Seamless pickup process from Thrifty. Their office is within the airport and vehicle is just outside of the exit of the airport. Staff are very thorough in their explanation
About QEEQ:10.0/10
Very well designed app. I love the price tracker and managed to save 40$ when it automatically rebooked for me at a lower price. I didn't have to do anything and receive the refund
Very courteous and friendly staff.
Very clean & today vehicle. (Free upgrade
About QEEQ:10.0/10
Easy to use / book
Great value for $$
Many Thanks
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