The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

Thrifty and Dollar at Houston IAH airport operate together. I was attended by a middle-aged woman, seemingly of Eastern European descent, at the Dollar counter. She insisted I buy full insurance, but I repeatedly said I wanted the basic insurance plan as per my reservation. She became unhappy and told her manager that I didn't have my passport, which led to the manager refusing to rent me a car. My passport was at my home in Houston, and I only had my driver's license with me at the airport. I forgot to bring my passport. Although my family sent a photo of my passport to my phone, they still wouldn't let me rent the car. They insisted I take a cab they contacted to go home and retrieve my passport, which would cost me $160. Left with no choice, I rented a car from another company, which did not require my passport, to go home and get it. By the time I returned to the airport with my passport, it was already 10 PM. I had to return the car by 5 PM on the 27th at the Houston Medical Center location because that's when they close. If I returned it after 5 PM, I would have to return it the next day and be charged an extra day's fee. So, although I rented the car for two weeks, I effectively used it for less than two weeks, losing 5 hours in total. This company hides behind various rules and regulations to inconvenience customers, but I want to report this to the rental platform. I hope the platform has the influence to complain about this company. My experience with their Houston locations was extremely poor.

At Houston Airport, we took a shuttle to the car rental center to pick up the car. The hall was spacious, and the staff were very friendly. Highly recommended!

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.

1st car at check out needed to be serviced, we had take back and pick another