Excellent

Unclear fees, too many additional charges.

Insufficient reminders about the terms of service caused some misunderstandings later on.

Other customers (regular Europcar clients) take 5-10 minutes. Our family rented two cars, and it took a total of 1.5 hours! I have records, feel free to verify! There was no line, just very slow processing! For the child seat, they told us to just go directly. When inspecting the car, there was no one in the office; we waited for over ten minutes. When we returned to the front desk, they said the person had gone for lunch!

Car not the one ordered Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar Billed for petrol on return even though car was full tank