Standardized procedures

This car rental company forced us to buy insurance. We told them we had already purchased insurance through the rental platform, but their response was: either buy the insurance or cancel the contract and sign a new one at a different price. We eventually had to negotiate with the platform to refund the insurance and buy their expensive insurance.

Overall satisfied, but the car model differed significantly from expectations. The power was insufficient. Hopefully, next time we can get the expected model.

Promotes insurance and does not provide the advertised model. Requested a car change but they were unwilling.

The full amount was paid at the time of booking, but an additional fee of over 30 euros was charged at the time of pick-up for a special location. I have rented cars multiple times at this airport from different companies, and this fee was always included in the quoted price. I strongly oppose the agent's practice of splitting a package fee. This lacks integrity.