When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

It's alright. Picking up and dropping off the car was fairly convenient

Unexpected charges appeared. Had to communicate twice to find out that there was an additional fee higher than the rental cost.

The AVIS staff were extremely overbearing. They forced me to settle and withheld my car without informing me or getting my permission.

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones