Not up to usual standards

Located in the airport, easy pickup

The reservation was transferred to another company. The staff insisted on adding insurance, but I couldn't contact the rental platform due to a lack of a working phone card right after exiting the airport. The staff was very rude. I suggested purchasing the premium insurance available on the platform, but they insisted I buy their local insurance within five minutes or they wouldn't rent the car to me.

This has been the worst experience among all my international car rentals, bar none. When picking up the car, they aggressively pushed insurance on me despite my insistence that I had already purchased comprehensive coverage. They claimed I would understand why at drop-off. And indeed, during drop-off, they blamed us for a scratch that the previous renter had caused. Luckily, we had taken photos of the car's body, but not the windows. They insisted that a small chip in the window was our fault. We had no incidents at all, but because we hadn't photographed the window, we had to pay. After returning to my home country, I found out they had actually charged my deposit. I was speechless. I asked Zuzuche staff to help clarify the situation with the rental company, and they responded that it would take 28 business days to resolve. What a joke. Never renting from Thrifty again. Future travelers, beware, don't fall into this trap.

The counter staff should have been more welcoming.

Car was great and very economical to run. Collection of car was very poor. Waiting time around 20 minutes per transaction, and these were pre-booked. Waited an hour for our car. Car park poorly lit, and hard to find correct person. Was shown to 3 different cars before finally finding ours!