Check in process was quick and efficient. Staff was friendly. Airport is small so car was easy to find and return. There were a few issues: the car interior was dirty and stunk of pot and cigars upon pick up. The exterior had a few more dings and dents than a usual rental and the the tires needed alignment. When the car reached 70mph, it would shake. The speed limit on the highway in NM can be 75 in some locations but we just couldn’t drive that fast. Also, it appears I was charged an additional $6.51 for something when I returned the car but I have no idea what this was for as the description was vague & I only received an e-receipt a couple of hours later when I was no longer at the airport.

The Qeeq platform is always easy to understand. The price drop has never worked for any booking I have made and customer service has been friendly and helpful on the few instance I’ve needed them,

Customer service added car insurance without my consent, causing me to purchase duplicate insurance, and they refused to refund.

Acceptable

Very good, simple procedures!

The windscreen had a crack in it..it had dents in it..I waiting over a hour it wasn’t the vehicle I asked for..The guy at the desk was very friendly thought and I’ve been over charged 43 pounds