The staff at AVIS in San Francisco Airport were very rude, especially a long-haired Black girl and a chubby White guy, both had bad attitudes. Initially, they gave me a car with a broken window and many scratches on the door. Later, when I found an AVIS PREMIER service guy on the same floor, his attitude was much better, and he gave me a brand new car.

The queue was very long, and they tried to upsell too much.

The service attitude is good, but the speed is too slow. The waiting time is at least half an hour! When returning the car, it was confirmed that the tank was full, no need to refuel or pay, but I was still charged $20.89 for refueling without any notification!!!

No Chinese service encountered. Pick-up time was one day earlier than scheduled (damn time difference), so an extra day's fee was added. The rental car had no power the next day and required a call for assistance.

Although people abroad might not care about car brands as much as Chinese do, we were joyful to book a Ford Edge, only to be informed upon arrival that we were given a Mitsubishi instead. After some negotiation, we finally got a Dodge, which somewhat impacted the overall experience. I think if we can select a Ford Edge during booking, why can't they reserve it in advance? If it's already booked, we should be notified ahead so we can choose something else. We booked in advance, but due to the car rental company's fault, we didn't get the planned vehicle. They didn't provide us with a car of equal value, but one that was much cheaper, which was really unsatisfactory.