The rental company sent a novice to assist us. He was not familiar with the process, his English was poor, and he kept aggressively pushing insurance, emphasizing that our insurance was from our home country, not theirs. He repeatedly warned us that any scratches would result in a €1700 fine. It was unbelievable and took nearly 4 hours to complete the rental, wasting half a day. I have no idea who will compensate for this loss. I will never use this company again.

Unfriendly attitude

I booked a Mercedes V-Class on the website and paid a deposit in advance. When I got to the store, they gave me a Seat. The price difference between the two cars is almost double on the rental platform. I had bought the most expensive insurance on the rental platform, but they added local insurance when picking up the car. It was a very bad rental experience.

The experience was quite frustrating. I was supposed to pick up the car at 12 PM, but when I arrived, there were no cars available. Many customers were waiting as well. The staff at the counter spoke poor English. Spanish-speaking customers filled out complaint forms and got their cars within an hour, but we had to wait for three hours without any apologies or compensation. I noticed that when a white customer arrived at 2:30 PM and waited for half an hour, the staff apologized. This made me suspect there might be racial discrimination. After returning, I received two management fees that seemed like fines, but I didn't receive any emails about them. I contacted the platform's customer service, but there was no response.

Except for spending half an hour to find the rental company, everything else was great.