Very satisfied.

Excellent service. I initially booked a Ford Focus, but since the trunk of a compact car couldn't fit three suitcases, the staff proactively offered a free upgrade to a Peugeot 2008 SUV. It's the latest 2024 model with advanced smart features and great fuel efficiency. Very satisfied.

Counter staff very friendly, guy at pick up not as helpful Car had seats facing backwards, which was not on the booking and didn’t suit us with some who get car sick , but he wouldn’t swap cars without wanting to charge us . Car condition was good , but set up not good !

No problems, great service

Like: Fast service
Dislike: During the booking process online, the website gave us pick up option in Tower Bridge ( which we chose). But, when we got confirmation email it told us to pick up the car at Spur road address in Waterloo and not Tower Bridge. Unfortunately, Spur Road office was closed, so we had to call the agency to find out that in fact we had to pick up the car at Lower Marsh road ( Waterloo), so online booking process was a bit confusing, but overall satisfied with the service.