There was no sign or indication of Alamo at the location, it was under another company name. The phone number provided was a fax number, and no one answered. We spent over forty minutes driving around in a taxi asking people nearby, but no one knew about this company. Finally, another car rental company told us that this company operates under a different name locally. Not sure if it’s an issue with the rental website or the car rental company. Overall, it caused a delay and we spent a lot on taxi fares.

When returning the car as suggested I made a video of the car condition, but the agent receiving the car got agitated saying that I can’t film on private property, told him I was filming the car as suggested, then switch to I could not record his voice, but did not shut up, so how am I supposed to record the car conditions if the employee does not shut up or let you do it ???

No issues, so far so good already booking another vehicle.

Excellent service from Alamo, only 10 mins to get going, car new and nice, staff very friendly and knowledgeable, first class service, will use again.

Easy to book and good prices, will use again.

This car could not fit 3 cases in the back . Poor space for a family suv that was booked. Not Alamos fault at all. Service in Alamo is superb.

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location