The wait time before picking up the car was quite long. Couldn't get a refund for returning the car a day early, and no one answered the emergency contact numbers on the website or booking documents.

Satisfactory

All requirements were fully met. The car pick-up process took less than 20 minutes, and they even assisted us in finding our vehicle. The whole process was smooth and pleasant.

The car was a surprise as I was hoping for a Toyota Rav4, what I got was a Kia Sportage. Nevertheless, the car performed perfectly, was very comfortable and did well driving on snow. The availability of snow tyres was only apparent at the point I was picking up the car. I wish there was an ability to choose this beforehand.

I thought I could get Nisssan car but the customer service representative gave me another car without explanation. Moreover, my deposit hasn’t been refunded for more than 10 days. I need to call Thrifty again for clarification.