It was good

Easy pick up from Los Angeles airport with quick transfer to depot. Agent tried to upsell everything, we had our own insurance policy but he wasn't taking no for an answer but eventually gave up. Sold us toll pass, stating we wouldn't be able to get anywhere without it. Naively we hadn't done research on this so agreed. Upon return we complained to the customer service desk who removed the toll pass charge so we only paid what we used which was minimal! I have to say we were impressed with how they dealt with this in the end. We would use again.

Very easy to navigate, offering good selection of prices and range of companies.

I had just returned a car to pick this car up and had to wait in a long line for over 30 minutes. Other than that it was smooth from that point.

Right now I’m alil confused on why I have been charged from this company and the car rental place!

I have all insurance I need but when I pick up the car the staff told me a must buy more Which was not Right

We got relatively new car. Very pleased with the selection. They tried to up sell some options, but i was able to decline them easily

Great rates.

Waited over an hour in line to then find I had to spend another $55 for required by law insurance. The liability laws need to be covered on their website, as well as printed on your confirmation. If it had been explained to me prior to arriving at the rental company, I would have realized that if I had liability coverage on my regular insurance, all I had to do was check my iability coverage levels to verify they met CA minimum requirements. I feel totally forced into purchasing $55 of extra, unneeded insurance. After spending extra money that I did not need to, we go out to pick up the car. This is where I realized that it really didnt matter what vehicle you paid for, as the only two cars in the bay I was told to go were not the size reserved. One was so small there was no way I was getting in and the other smelled so badly of smoke that it would have sent me into an asthma attack for sure. After explaining to the employee the problem, he pointed me toward a car that had just been "cleaned" (very loose term) and driven up. It was the size requested and didnt smell of smoke so we took it. I've never seen a more damaged vehicle for rent anywhere. Not only had it already been wrecked on the back right side, every door and bumper was marred and dented. The windshield had several chipped niches out of it. All of which was marked on my paperwork by me (only the wreck marked by Fox). Frustrated and tired we drove the car off the lot hoping it was all just cosmetic. The was a rattle somewhere under he front of the car and a terrible wind noise the entire trip. The windshield was so grimy you could hardly see out of it. Every time you got in the car and started driving we were reminded of how much we spent on such a messed up car. The only positive here is that the drop off was quick and the shuttle to the airport was just about to leave so we didnt have to wait to leave. Highly disappointed.