At first you assigned me a security deposit of 1000 dollars which seemed very high to me because I had already paid for insurance against theft and collision car. During the check in process at AZ rent a car they helped me lower it to 500 which still seemed very high to me, but more reasonable than the first one.
Car was old, high mileage, beat up, smelled like smoke, waited 2 hours for the “shuttle” to pick us up because their “communication system was acting up.” I have two babies and had to wait until 10pm for anyone to arrive. They kept telling us they were 30 minutes away. 2 hours later our pathetic rental arrived. we texted them off my phone and my wife’s phone, they responded to my wife but not me, my name and phone number was on the contract, not my wife’s.
The rental deposit is charged as a regular payment instead of a pre-authorization, and I ended up unable to get the deposit back. Additionally, I was charged for tolls twice!
Headache having yo call from the uk and to chase up until the last day. Pushed into toll charges but final wasvtaken of. The fuel recharge is extortion 6 times the cost of the pump.
A brilliant way to collect vehicles, smooth, professional
About QEEQ:10.0/10
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