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EXPERIENCE IN LA:ABOVE AVERAGE WAIT TIMES, POOR CHOICE OF CARS, AND PRICE GOUGED ON PETROL FILL

S.Pryor

United States

Reviewed: Wed, Oct 30, 2024

About Europcar: 8.0 /10

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

About QEEQ: 8.0 /10

Reply by Qeeq:
Thank you for choosing QEEQ. Since your fuel package is full to full, please remember to take a picture of the fuel gauge when you pick up the car, in case it is not in a full tank. It is important to return the car with the same fuel level to avoid any refueling charges imposed by the car hire company. If you require any assistance or have any questions, please do not hesitate to contact our customer service team. We are available 24/7 and are always ready to help. Thank you for providing yo