Consistently a great service

Everyone, please be careful with the Budget car rental store. I've rented cars many times, and this is the first time I've encountered hidden charges that I was unaware of, which were forcefully added. I've applied for after-sales service, and a week has passed with no resolution. Where is the efficiency?

Did not buy insurance, reception was not happy, the reserved car was not available, switched from Edge to Murano, and charged an extra $121. Not sure what the charge was for. After multiple calls, nothing was resolved. Will stick with big companies in the future. Regardless of the English text on the online order, it doesn't matter. They simply don't acknowledge it.

Constantly pushing me to buy insurance and charging various fees

They aggressively pushed insurance and had a bad attitude. They even threatened that the police would arrest and jail me if I didn’t buy it. It was quite unpleasant.

Rented a Camry but wanted an AWD and had to pay 140USD for the 7 day rental to upgrade to a larger Mazda CX-90 SUV. To my horror on the 4 day of use the car was unable to open and it took us almost an hour before we could reach the budget service line. In the end budget arranged a mechanic which took 1.5 hours to arrive and we had to rush to the Sea-Tec for my wife's flight via uber. Budget arranged another replacement car at Sea-Tec but it was 100% confusion. The replacement car was not available, and was given a chevrolet sedan which I disagreed given the higher price I paid for the SUV. Took me another 45 min to find a replacement car which was a RAV4. The car had its maintenance light signal on the moment I entered the car but I had no choice little did I regret picking up this car which had wiper issues when I was driving down Whistler mountain on a rainy day. It was extremely dangerous for my entire family who were in the car who feared for their lives the entire journey. I am requesting a full investigation on the poor, unsafe cars on Budget!!!!