Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.
I had scheduled to pick up the car at 5:30 PM, but the rental company closed at 5 PM, charging me an extra 50 NZD. They didn't wait for me though. We were unfamiliar with the area, spent 40 NZD on a taxi to get to their office, and found no one there! Instead, they left the car key at a hotel front desk for me to pick up. There was no public transit or taxis nearby, making it impossible to reach. Luckily, we met an employee from another car rental company who helped us out of sympathy and took us to the hotel, and we finally got the car.
I reserved the car for 5:30 PM, but the rental company closed at 5:00 PM and charged me an extra 50 NZD. They didn't wait for me, and since we were unfamiliar with the place, we spent 40 NZD on a taxi to their office, only to find no one there! Instead, they left the car keys at a hotel front desk for me to pick up. There were no buses or taxis nearby, making it almost impossible to get there. Thankfully, we met a Chinese employee from another rental company who saw our plight and kindly drove us to the hotel, so we could finally get the car.
Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.
About QEEQ:9.0/10
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