MODE CAR RENTAL REVIEWS

The car was old - had done over 160,000 kms - and not in good condition.

We had to call and walk to a car pick up location, but we were treated very well and the van we rented was a great price and amount of space for an adult family to travel together.

We'd have liked more clear understanding that we were booking through a third party...

The initial service was good, but there were some issues later on: firstly, repeated charges. I had paid the parking fee during the car rental and kept proof of the transaction, informing the rental company, but they still deducted parking fees and handling fees multiple times; secondly, illegal overdue charges. Customer service had informed me that the relevant fees would be deducted from the deposit within a week of returning the car. Five days after returning the car, the deposit was refunded to my account, but 15 days later, without notifying me, the fee was directly deducted from my credit card; thirdly, ignoring and not resolving customer-reported issues. After I reported the issues of repeated, overdue, and illegal deductions via email as required by the company, I have yet to receive any feedback or solutions. They just keep telling me to wait for notifications, completely disregarding customer needs.

Great price and easy access to the vehicle. Bond is a bit steep if you don’t purchase insurance but overall very happy with the experience

Easy to use and informative

Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.

Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.

Very poor

I made two car rental reservations with mode during my visit to New Zealand. One was at Queenstown from 4/19 to 4/27 and the other was at Auckland from 4/27 to 4/30. I am not sure what’s mode’s standard SOP to check return car. When we picked up the car on 4/19 at Queenstown, we were told that as long as we return the car at 8:30am, they will send shuttle to take us to the airport immediately. We arrived at 8:20 but could only wait till customer service rep to open the door at 8:30 sharp. He took more than 20 photos of the car, then drive the car to the parking lot (when I thought he was doing a test drive.) Then he returned to the front door where we waited, said he would ask his colleague to take us to the airport. We waited a few more minutes, just to find him chatting with the guy at back door…. We almost missed the deadline to check in luggage if our flight to Auckland was not delayed. I must say the experience was extremely awful! On the other hand, when we returned the car at Auckland, the Service Rep didn’t take any single photo of the car!

Overall service is acceptable, but note that they require a daily deposit of $1,000. Be prepared.

Staff were friendly and efficient.

Easy to book and great price.

I am generally satisfied with the overall service!

The lady on pickup was unhelpful, and looked like she didn’t want to be there. The man on drop off was super lovely. But we wouldn’t use them ever again.

Didn’t tell me there would be a $3000 bond until AFTER the booking was made. So I couldn’t cancel and get money to rebook somewhere else in short notice. Price of car hire with insurance ended up being twice as much as expected, and we were left with no other option but to continue with the booking upon arrival.

Very positive experience overall, MODE helped to make my trip very easy and enjoyable.

I reserved the car for 5:30 PM, but the rental company closed at 5:00 PM and charged me an extra 50 NZD. They didn't wait for me, and since we were unfamiliar with the place, we spent 40 NZD on a taxi to their office, only to find no one there! Instead, they left the car keys at a hotel front desk for me to pick up. There were no buses or taxis nearby, making it almost impossible to get there. Thankfully, we met a Chinese employee from another rental company who saw our plight and kindly drove us to the hotel, so we could finally get the car.

I had scheduled to pick up the car at 5:30 PM, but the rental company closed at 5 PM, charging me an extra 50 NZD. They didn't wait for me though. We were unfamiliar with the area, spent 40 NZD on a taxi to get to their office, and found no one there! Instead, they left the car key at a hotel front desk for me to pick up. There was no public transit or taxis nearby, making it impossible to reach. Luckily, we met an employee from another car rental company who helped us out of sympathy and took us to the hotel, and we finally got the car.

Poor, really very poor. I was supposed to pick up the car at 11 am, I arrived at 10:30 am and no one was there. I have a video as evidence. Someone showed up at around 11:10 am, and then they told me my credit card couldn’t be processed for the security deposit, so I couldn't get the car. It was past 11 am, so I couldn't cancel the reservation. I arrived at 10:30 am, how is that my fault? The rental company didn’t respond at all. I seriously suspect they are colluding. I’m planning to file a complaint with the authorities when I return to my country.

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

Owner was extremely helpful and gave tips on places to visit

Was re-booked for a slightly cheaper price.

The car was old and not well kept. When requested to change the car we were told bluntly that this was the only one they had. We could see one more better looking vehicle but we were denied saying that it was already booked inspite of noone there to pick up the vehicle. Very disappointed by the staff and the way we were treated.

The staff members were really helpful and didn't try to sell me unnecessary products.