They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.
The service during pickup was fine, but during return, we encountered a Chinese girl for the car inspection who didn't say a word throughout. After dropping us off at the airport, she didn't help with the luggage, which was okay, but she didn't say anything or get out of the car. She didn't even greet us. The basic service was not met, very different from our experience in Auckland. Please improve, thank you.
staffs' service very nice & friendly, explanation very clear also. Intro and keep asking us to take care when driving in the NZ. The ways to connect with them are very convenient ,easy and flexible.
About QEEQ:10.0/10
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Customer Service
Overall is good, fast and easy
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