disappointed. I book a Honda "civic" & got a Kia "Fonte"
OKRA
Canada
Reviewed: Fri, Jul 5, 2019
About Routes:4.7/10
Not enough staff to serve the guest. I wait more
than half hour to get my car even though that
day is not a busy day. no long line up.
Also the condition is change if you are
BC resident. (mileage limitation : 300km)
The car was fine. When we arrived at the airport, the pickup car drove right by us (at the appointed place) without checking to see if anyone was waiting for them. When I called the desk to advise, the lady that answered the phone was rude. At the desk upon arrival to Routes, the gentleman was very helpful, and the woman that checked us in was nice, but overall (other than the main guy) didn't seem to care. When I went back in to check on the blinking oil light on the car, there were 3 people just standing around playing on their phones (the helpful guy was on the phone with a customer), and no one acknowledged us until there were 3 other people in the line as well. Return went a little smoother, and no problems with shuttle back.
“Booking a bit stressful but pick up, drop off and actual vehicle was A*”
About Routes:9.7/10
Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.
Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.
About QEEQ:8.0/10
Worked well.
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disappointed. I book a Honda "civic" & got a Kia "Fonte"
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