We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation
About QEEQ:10.0/10
Reply by Qeeq: Thank you for providing feedback on QEEQ. We apologize for the negative experience you had. We have already communicated your concerns to the supplier and requested that they enhance their service and promptly update their contact information. If you require any further assistance, please don't hesitate to reach out to us at any time. Our customer service team is available 24/7. Once again, we appreciate your feedback and hope to have the opportunity to serve you better in the future.
BRC Auckland Airport branch. The car was relatively new, the staff were friendly, and the manager resolved issues quickly. There is another office nearby, which caused some confusion when returning the car, but it was very close by.
Car was ok. Not what we booked - It was bigger so it increased our fuel costs.
Biggest problem came from the customer service when we had a problem we needed help with.
We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.
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