日本語通訳が無料でついて来て安心 車も新しく程度良いです

車もスタッフも大変良かったです！

現地スタッフが人手不足の為居ませんでしたがLINEでやり取りしたので大丈夫でした。

同等車と言う事ですが、事前に配車する車を教えてもらった方良いと思います。カウンターでの問題無くスムーズな対応でした。返却もスムーズで良かったです。

予約サイトからの手続きはスムーズで問題有りません。

Too many formalities, constantly suggesting you upgrade for an additional fee, excessive insurance options

After arriving at Honolulu International Airport, Hertz's counter was the only one without any staff, just a phone. Following the instructions, I called and was told to take a shuttle bus to the Hertz location. Other companies at least had staff at their counters. Exiting the terminal, crossing the road, and waiting for the Hertz shuttle, I boarded the shuttle which was crowded with people and luggage. Upon arrival at the pickup location, there were two sections: one outdoor section without air conditioning for Gold Card members with two staff, and an indoor air-conditioned section with 4-5 staff. I first went to the Gold Card section, but after providing my name, they told me my reservation was on the list but insisted I needed to provide my Gold Card number to proceed, otherwise, I had to go to the non-Gold Card section. This seemed very rigid and unreasonable. In the hot weather, I didn't want to waste time finding my Gold Card number, so I proceeded to the non-Gold Card section. The staff there warmly provided me with a Porsche Cayenne, offering me a choice between gray and white, both with only 500-700 miles on them. This felt like a lucky break, but then they asked for two credit cards for copies, explained three types of insurance I hadn't purchased, and required my passport and driver's license copies. This was much more complicated than Alamo. After my repeated questions, the staff finally showed me a printed rental agreement stating the rental was $99 per day additional. I became angry, having already paid in full through the rental website. After clarifying, she admitted the extra charge. This wasted nearly an hour of our limited daytime in Oahu, misleading us significantly. Despite eventually getting a Chevrolet SUV with 3300 miles, my experience was infuriating. Hertz is expensive with deceptive service, low value, highly frustrating. Never renting from Hertz again.

スタッフの数が少なく，日本語も全く通じないので時間がかかりすぎた。車は古く両サイドミラーが汚くて見にくいし、バックモニターも途中から映らなくなった。燃料を満タンにしたが帰りの空港までの走行で少し減った為か、後日100ドル請求された。 今後Hertzは利用しないだろう。

予約は簡単で使いやすい。 価格が安いかどうかはわからない。