Excellent service

Overall, I am quite satisfied.

Due to not meeting the age requirement for the rented vehicle, the order was unusable. I had to pay separately, and it was very expensive. The car was also small, and couldn't fit all our luggage.

Scheduled pickup time was 9:00 AM, but no car was available when we arrived. After nearly an hour of coordination, they asked us to go to the train station to get the car (returning the car still had to be done at the originally agreed location). We then waited for almost another half hour. Finally, a black Santa Fe arrived, but it was already very rushed, and the lighting in the underground parking lot was dim. We noticed the rear bumper was visibly damaged. The next day, when returning the car, the staff had a tough attitude, claiming there was a barely noticeable dent of about 4 cm in diameter on the front of the hood. It was so unfair. Despite all our explanations, the deposit (£250) might be used entirely for compensation, and insurance couldn't cover this (even though we had full coverage). Terrible service!

Full to full on fuel would be good.

the counter staff at National were excellent. I was very short of time so also short on patient. The gentleman got me in the car in under 10 minutes and gave me some water and munchies for my journey.

very simple process, worked well