I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose. That point was my only deception

Best rental I’ve ever had. Very accommodating as we got there and didn’t have our sedan so they upgraded us to a Jeep for no extra charge.

The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.

Like: Don’t let other reviews deter you from renting here at Routes based on location/proximity to airport. The location is plenty close to the airport, the value compared to other big name rental companies is excellent, and all the vehicles we saw and the one we drove are in excellent, super clean condition.
Dislike: Nothing

Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.