Europcar has high standards and is very efficient. The staff are very friendly, and the pickup and drop-off were handled by elderly folks who chatted with me for quite a while.
The car I reserved was not available at pickup, and I had to wait for 4 hours, wasting an entire day. They eventually provided a free car upgrade. The car wasn't picked up together with the attendant; they just handed me the key. It was not clearly stated that the fuel level was at 2 bars, which resulted in an extra charge of 95 euros upon return. Returning the car was easy to find.
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