CAR RENTAL REVIEWS ON EUROPCAR IN FLORENCE

Quite satisfactory

We had a very long wait to pick up our car in Florence. There was a long queue to get service.

Not very satisfied, the staff were very arrogant and indifferent.

Extremely satisfied

There were problems with the car that couldn't be resolved.

Average - had booked a Q3 but that wasn't available.

I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!

Satisfied

Europcar counter folks were fine but their 24/7 emergency line was not. We called for help when a warning light came on in our Volvo. The person answering did not speak English but said someone would call us. Never got a return call. We figured out the issue but if it was more severe I can imagine a frustrating experience. Got their cell phone/WiFi rental. It was fabulous making navigation and location highlights easy. Worth the money.

All aspects were great except it would have been helpful to add the rental company on the confirmation. We made the reservation far in advance and forgot it was through Eurocar. Overall experience was great.

Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.

easy app to use, and booking was easy.

Very satisfied

Terrible service. The address provided by the platform app was incorrect, which delayed the car pickup. Euro car staff were rude. Still waiting for a refund.

The car was too small, so I had to pay extra for an upgrade.

Staff was great at pick-up. We had two car and there were a few people waiting in line but it went smoothly with the paperwork. No attempt to sell us on additional insurance as we had bought full cover from Easyrentcars. Once paperwork was done, however, in Florence centre, we had to walk a little to a garage to collect the car. Unfortunately, lots of people were waiting and staffs did their best to get everyone their cars. It was a little hectic and took a while, but the staffs did their very best. We may have just been their at peak pick up time too. Just allow extra time if picking up in Florence centre.

First time booking with Easyrentcars and it was so easy and simple. We had additional coupons which helped a lot.

The car we picked up was different from the one we booked.

Fairly satisfied

Quite convenient, but no one helps you inspect the car.

It's okay.

Fairly standard, returning the car was very convenient.

The car provided was very poor, and they charged 380 euros on the card. They gave a particularly dirty microcar that couldn't fit two suitcases.