Rented a car for less than 24 hours, but the staff tried to secretly add a fuel purchase to the contract, with the cost exceeding the rental fee. Fortunately, I caught this before signing the contract and insisted on removing it. Once the procedure was completed, there was suddenly no car available. Over ten groups of customers waited cluelessly for nearly an hour before finally receiving a car. When I received the car, the window still had crayon marks with the word 'Tag' written on it, and it was handed over without being cleaned.
The service was fine, but the car's condition was poor. The vehicle became unstable and veered off slightly on bumpy roads, making it feel unsafe to drive. There might be an issue with the chassis.
This was my first time booking with this company because the one I used during the Lunar New Year was less satisfactory, so I decided to try this one. Overall, it was okay. When picking up the car, I didn’t see a self-service machine, so I had to interact with a staff member, which was a bit awkward. Their attitude wasn’t great. For the car model, they asked us to check online for differences instead of showing us photos, which other companies usually do. Also, they kept trying to upsell an upgrade, and it was easy to misunderstand since they mentioned it several times and my English isn’t that good.
The influx of people arriving in Los Angeles is huge, and it takes three hours in the morning around 7 a.m. As a result, there are many car rental customers, and the store has long queues. Although I informed the store staff that I purchased full insurance through Zuzuche, they still added extra insurance and a refueling service. Therefore, make sure to carefully review the terms before signing during the pre-authorization process!
About QEEQ:10.0/10
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