The service was good, although the queue was quite long at times. The car I initially got had a tire pressure issue, but the store quickly replaced it after I drove back the next day.
When picking up the car, the customer service aggressively pushed several insurance options. After refusing, they said they wouldn't give me the car without insurance. Had no choice but to purchase one insurance plan, costing an extra $14 per day. The service attitude was very poor. However, when returning the car, the customer service was great, polite, friendly, and meticulous.
We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.
About QEEQ:10.0/10
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