The pickup location didn't reserve the vehicle, disappointing. Changed from SUV to sedan. However, the drop-off process was very efficient. The refund of the 500-euro deposit was quick; received an email a week after returning the car and a refund notification via credit card the next day.
The pickup location did not reserve the vehicle as booked, disappointing service—an SUV was replaced with a sedan. However, the dropoff process was very efficient. The refund of the 500 EUR deposit was also processed quickly, with an email received a week after the return and a credit card refund notification the following day.
Found the supplier right after exiting the airport. The paperwork took less than 5 minutes, then went to the parking lot to pick up the car. There were a few small issues when picking up the car—the staff was very pushy about signing the paperwork. After signing, I noticed several scratches and minor damages. Fortunately, I pointed them out to the staff, and they marked them all, making everything go smoothly.
When picking up the car, they tried to persuade me to change the car model. If I didn't insist, they would have given me a cheaper model or tried to sell other models. Additionally, they pushed for insurance and tried to scare you into buying it. They told me to pick up the car outside and I had to walk a long way with my luggage. The staff who handed over the car had a very impatient attitude. It was a terrible experience. When returning the car, I had to make eight phone calls before someone attended to me. If there weren't two people, one of us would have had to go to the office, which would have been very frustrating.
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