CAR RENTAL REVIEWS ON ALAMO AT ANTALYA AIRPORT, AYT

Overall fine

Not bad, I've used it twice, once in the Netherlands and once in Turkey. They are quite professional, and the cars are good.

The staff at the counter are very friendly.

Lovely service, lovely upgrade

Efficient as usual. We got lost on the way to pick up (terminal change) and they helped us to keep the booking

The staff at the car rental location said it was a free upgrade, but they charged an additional driver fee. In the end, they charged a 500 yuan upgrade fee for the vehicle without charging the additional driver fee. The car pick-up was at night, and everything was in Turkish, so I didn't check carefully. Once I was charged after returning home, there was nothing I could do.

Does not accept UnionPay cards.

The location is easy to find, picking up and returning the car is very convenient.

It was okay.

Not satisfied, returning the car was very troublesome.

Excellent and efficient

It was pretty good.

The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.

I picked up the car in Antalya and dropped it off at Dalaman Airport. It was extremely difficult, the map navigation was incorrect. I had read others' comments saying the location was wrong and hard to find. Despite confirming multiple times with QEEQ customer service, they gave us the wrong address. They even claimed to have verified it with Alamo, but the location didn't exist. This was misleading and almost made me miss my flight. It's one thing to be incompetent, but lying is unacceptable.

I picked up the car in Antalya and returned it at Dalaman Airport. The process was extremely difficult. The map navigation was incorrect, as some reviews mentioned. I repeatedly confirmed the location with QEEQ customer service, but they still provided the wrong address. We even confirmed with Alamo over the phone, but there was no such place. It was very frustrating. It would have been better if they had admitted they didn't know rather than mislead us. This almost made me miss my flight. Incompetence is one thing, but lying is unacceptable.

Alamo was friendly and patient, unlike the negative reviews online.

Very satisfied

Terrible, very bad attitude

The staff at the pickup and drop-off points were very friendly, and there were no issues communicating in English. It's a good thing we upgraded the insurance because the tire blew out on the second day. Roadside assistance was slow and inefficient, and we had to rely on the hotel staff to contact a nearby repair shop. Remember to keep the receipts for the insurance claim. Although the cost is not a big deal, this kind of issue really wastes vacation time.

It was fine, the staff were quite efficient.

Found the supplier right after exiting the airport. The paperwork took less than 5 minutes, then went to the parking lot to pick up the car. There were a few small issues when picking up the car—the staff was very pushy about signing the paperwork. After signing, I noticed several scratches and minor damages. Fortunately, I pointed them out to the staff, and they marked them all, making everything go smoothly.