When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.
We picked up the car at San Francisco Airport. They tried to upsell us on a vehicle upgrade but failed, and then kept pushing insurance. I blame myself for not explaining things clearly to my husband, which caused him to be harassed by the Avis clerk for a long time. They even got a Chinese-speaking employee to push the insurance. I finally managed to get away by firmly refusing all insurance options.
When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.
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