They provided a spacious car, which was very comfortable. This car accompanied us for the longest time, traveling from San Francisco to Los Angeles. We rented it for twenty days, and no issues occurred. The car was also very new.
The queue for picking up the car was long. When it was finally my turn, they aggressively tried to sell insurance. After refusing, they deliberately delayed the process and refused to give me a four-wheel-drive vehicle, claiming that their branch does not have Jeep Compass or similar models with four-wheel-drive. This ruined my plans to go to the Mauna Kea summit to watch the sunset, as I was only able to reach the visitor center because my vehicle didn't pass the inspection for summit access.
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