I booked a Suburban, but they didn't have the car available and claimed that only a Lincoln Navigator was left, so I ended up taking it. When I returned the car, they charged me an extra $2200, claiming it was due to the change in vehicle type. This amount was even higher than the original rental fee. Thankfully, the rental platform and the car rental company communicated, and the extra charge was refunded. Everyone should be cautious when renting cars to avoid getting trapped by rental company schemes.
I was duped by the assistant who sold me additional breakdown cover without me knowing about it. I did sign the contract, but did not see that she had added this , despite the fact that I made it clear that I did not want / need any extras
About QEEQ:8.0/10
The customer service response was quick but not helpful
Very easy and straight forward pick up and drop off process
About QEEQ:10.0/10
Easy booking and great value
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