accueil stressant

The car was a fiat 500 not the car we booked. It was in poor condition but mechanically ok. The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car. The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.

Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line

The counter staff at the airport were delightful. Warm friendly and helpful and very efficient.

A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way. We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money. Car return was poorly coordinated as well...had us standing in the rain and no place to park the car. Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.

Easy, as the name suggests

Shocking service. Had to wait an hour and a half on pick up which was pretty much the same amount of time to fly there. Staff were rude and not very helpful. Would never use again

Nice and simple service let down by there third party hire companies