EASYRENT CARS MADE IT EASY!

The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian. The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!! On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!

Not particular to Scicily but the pick up process should be quicker if all the conditions have been pre-agreed on line

A typical car rental experience...too many people disorganized counter. Seems like the business is stuck in the 1960's...and not in a good way. We paid extra for an automatic convertible car...they gave us a manual one at first and then didn't have a convertible that was automatic...so a waste of money. Car return was poorly coordinated as well...had us standing in the rain and no place to park the car. Ultimately this is what you get for finding the cheapest options. Also the industry needs a proper overhaul.

Easy, as the name suggests

accueil expédié, l'hotesse voulait me vendre une assu que j'avait déjà, elle s'énervait; pas de constat de l'auto à la récup, alors que le capot était rayé

Un accueil déplorable. Un manque de respect que je n'ai jamais vu ailleurs (je loue des véhicules 2X/an depuis 15 ans). A la réception comme au retour on se fiche de vous et on vous traite comme un chien ! et je suis gentil... Je pourrais écrire une page entière sur mes déboires avec les employés de cette compagnie. L'employé au guichet ne vous écoute pas et après "3h30" d'explications (avec un enfant en bas âge), l'employé devant l'évidence doit admettre qu'il s'est trompé mais il ne s'excuse pas et à même l'air agacé ! Entre temps, il a même été prendre sa pause (30 minutes) et vous laisse poireauté sans vous prévenir... Et pour le retour du véhicule (avec une légère griffe), on vous demande le paiement d'une somme sans aucun justificatif alors qu'une caution a été bloquée. Je demande des explications, la personne me dit : "non" et me tourne le dos. Incroyable du jamais vu... Lamentable tout simplement ! Fuyez malheureux...

Impeccable