Avoid using Europecar in Paris or any rental car company in France. When picking up the car, I noticed damage to the rims and tires, but they told me it was fine and that I should just keep photos as evidence. However, they charged me nearly 100 euros after returning the car, and even sending them the photos didn’t help. Their behavior was unreasonable and untrustworthy. I hope others won’t fall victim to the same situation.
One of the staff initially gave us a car with a flat tire and insisted on it. We had no other option and, after failing to sell us insurance, tried to charge us a so-called local tax in Paris. Despite multiple confirmations, they continued to argue that everyone had to pay this tax. It was only after finding the person in charge that they admitted there was no such tax. Very poor experience. The car given was also downgraded and had tire problems.
The car I collected did exceeded my expectations, it was a Fiat 500XL SUV. Really thankful for the slight upgrade to compact SUV.
However, the vehicle has a rather small boot space, exterior not cleaned and a dent probably cause by previous users. This did not affect the overall experience much, but would have been perfect if met.
I booked a compact Toyota Corolla or similar but Toyota Corolla was unavailable.
I thought getting the car could be faster. The counter staff kept recommending last minute add-ons(gas refuel service) and car upgrades(which could be nice if the price is even cheaper). Hence. Counter staff needs to be more efficient especially if there are long queues, please keep it under 20mins each customer.
Return car was swift and perfect! I also manage to kept the vehicle clean and refuelled the petrol, thereby no problem at all. The car return lady at NICE airport return centre was extremely efficient and friendly. Please pay more attention or treasure such staff. She is a Chinese national and she really made my day.
About QEEQ:10.0/10
The booking platform was easy to navigate and gave me the best deal I could find at the moment, partly due to the membership I had to sign up too.
Didn’t manage to experience the price drop protector.
QEEQ.COM could have been better if the insurance coverage is better communicated to the car rental company. After all, customer still need to verify again at the counter even though I bought the full insurance package. Why can’t it be reflected on the car rental company’s system when we completed our booking on QEEQ.COM?
It would be the best for customer if QEEQ.COM can actively be involved in insurance claim and remain reachable contact 24/7 support. Customer really need the peace of mind when travelling overseas, the support received(after service) is paramount after booking is done on your platform.
Even though I did not need to do any claim this time, a little effort to support your customers is always appreciated.
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