There are usually not many people when I visit, and the queue takes about ten minutes to complete the procedures. The pickup location is outside the airport; you need to call customer service to request a shuttle bus and wait at the designated location. Waiting for the shuttle bus takes more than half an hour. A neighboring rental company mentioned that they dispatch buses roughly once per hour. Apart from the long shuttle wait time, everything else was good. During the rental period, our car experienced some minor issues, so we switched cars twice. The customer service team was quick and efficient in addressing the issue. Just a reminder: make sure to refuel the car before returning it, as the fuel surcharge is 4 AUD/L, which is quite expensive!
Outside condition of car was poor. Lots of dents, scratches and a front corner panel hanging off
When we dropped car off back gate was locked as they has broken the key in the lock so could not open the padlock.
We were not previously told of this and it was only that a staff member was in the yard moving a car that I got her attention and she told me that we had to return the car to the front of store.
We would have had much difficulty dropout of the car if we hadn’t overheard another customer stating the address was unable to be found on iPhone maps.
“Went for the cheap option and received the cheap option”
About BARGAIN:6.3/10
No option to upgrade, which wasn't an issue
Remote for car had flat battery so had to manually unlock the vehicle whenever needed
Pickup shuttle smelled musty almost like urine
As we were walking in there was a heated argument between a customer about damage they swore was already on the vehicle, massive push for insurance that turned a good deal into a much more expensive endeavor(more expensive than the car) as we were told people do get charged 4500 even when not at fault and dont get it back for 6+ months due to insurance issues
then the car had an ant infestation and my partner was bitten multiple times
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