Very good experience. Just a reminder, hybrid models include electric cars. Initially, I was given an electric car, but I requested a gasoline car and was eventually provided with a Mercedes gasoline car.
Excellent. From pickup to drop-off, Alamo's service demonstrated the standards of an international company. Although the actual pickup time was significantly delayed compared to the scheduled time, the issue was resolved within my expected timeframe and did not overly disrupt my travel plans. Special thanks to Ben, the staff member responsible for the vehicle return, whose service was warm, words were kind, and work was meticulous.
I booked an 8 AM pickup, but I saw on Google that the rental company closes at 6 PM. So, I went to pick up the car at 5 PM, and they made an exception for me. I didn't need to return the car early, and their attitude was great! They explained all kinds of insurance options and potential issues we might face. They even upgraded us to a Nissan SUV. Extremely satisfied!
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