ThaiRentACar does not recognized the fact that we have included full insurance in our booking and insist to collect an amount as deposit to cover damage claims if any. This can be inconvenient.

English communication was a challenge but manageable. My pick up location was changed at last minute although an hour before I called and they confirmed to pick from domestic counter when I reached it was closed andnthey asked me to reach international counter for paper work and finally my car was at domestic airport. I had to move twice with my luggage and family in night

Car suitable for the narrow roads but struggled big time up the many hills in Phuket. Staff friendly and helpful. Make sure you thoroughly check the car on pick up and take clear photos

All went smoothly. Happy with the service

There were too many existing scratches that is impossible to go through during pickup process. The car need serious polishing which would buff out all the scratches to let the customer a fresh car to start with. Return was misleading where during pickup was told to return to where we pick up the car. But on the day of return, it's a different area.