We picked up the car in Madrid and traveled through Portugal (Porto, Lisbon, Faro) and Spain (Seville, Malaga, Granada). The diesel car broke down due to a lack of urea (Doesn't the rental company check this?). This required us to communicate with AVIS over the phone, but their customer service was poor, and communication was difficult. After several tries, the vehicle was finally towed away. AVIS did not provide a replacement car, so we had to go to the airport rental company ourselves to find an alternative vehicle. Unfortunately, the car model changed from a 7-seater Mercedes to a 5-seater Peugeot. The entire experience was stressful and left us feeling helpless.
The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.
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