The rental process was quite fast, and the car was fairly new though a bit small. However, small cars are actually very suitable given Europe's limited and narrow parking spaces.
The weather was cold and rainy. We were asked to drag our luggage to the parking lot, but there was no car available there. We were told to wait for five minutes, but it took about twenty minutes. It was 0 degrees and raining, and after such a long wait, a car with a flat rear tire arrived. We found out and were told we had to wait another hour to change cars. It was too cold, so we dragged our luggage back to the airport to wait. The process was inefficient, and the pick-up staff were very rude with a heavy accent in English, and got impatient when asked to speak slower. We were the only ones renting a car that day, but it took a total of three hours to finally depart.
First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage.
Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long.
Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair.
Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment.
I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar BELGRADE AIRPORT BEG
Pag Christiana
-
-
-
-
View more >Todd Pansy
-
-
-
-
View more >Yetta Twain
-
-
-
-
View more >Roberta Walton
-
-
-
-
View more >Hogan Vogt
-
-
-
-
View more >