Terrible, extremely bad. This company acts as a middleman, similar to using a rental aggregation site like Zuzuche to book a car. They then book a car from a local rental company, Click Rent, but do not clearly specify which rental company is actually booked. This caused us to spend two hours searching in the parking lot.
This was the worst car rental experience I've ever had. I waited for the pick-up service for one and a half hours. The process took 40 minutes, and the car I received was not the same class as the one shown online. The most outrageous part was when I returned the car; they tried to blame me for various small damages that were already there. Fortunately, I found photos on their phone showing the car's condition from previous customers, so they had nothing to say. Returning the car still took 30 minutes, and we almost called the police. My €500 deposit has not been returned yet. Can't believe this company is highly rated.
Very satisfied, especially with the patience and thoroughness of the guy at the pickup location. Great communication skills, everything went smoothly.
About QEEQ:10.0/10
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