Like: The service of the staff was great. He was helpful and changed the return location when I told him about my accommodation location. Dislike: No much choice for 6-7 seaters SUV or MPV.
Very satisfied. Booked through QEEQ, picked up the car at the store. The staff spoke English and were very friendly. They explained everything clearly when I didn't understand. After submitting the order and documents, they asked if we wanted daily insurance for 50 AUD, but we declined as per the booking. They were okay with it. The car inspection was done, and we received a similar car, a Kia Sportage.
There was no information when they deducted the loss fee from the credit card, and it was very slow. They also didn't inform users about the details of the charges. Had to contact Zuzuche to urge Europcar for detailed information.
The original return location was supposed to be in Sydney city, but we were told to go to the airport instead, which made returning the car very troublesome.
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Customer Service
Great Drive in Melbourne
Dislike: No much choice for 6-7 seaters SUV or MPV.
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